Intel Acknowledges Chrome and Edge Issues on Alder Lake CPUs and Offers Fixes
In short: Enough Alder Lake owners have recently reported web browser performance issues for Intel to recognize the problem and offer solutions. The source of the issue is a specific integrated graphics card model, and the company’s suggestions are mostly standard troubleshooting.
This week, Intel admitted that recent drivers for its UHD 770 iGPU graphics could cause severe stutter in Chrome and Edge browsers. Reported issues include very slow scrolling and delayed click responses of about two seconds.
The issue affects 18 12th Gen Intel processors, including several 12500, 12600, 12700, and 12900 models. To check your processor model, go to Settings > System > About. To confirm your GPU model, go to Settings > System > Display > Advanced Display Settings and look under Display Info.
Intel suggests first making sure Windows and your browsers have all the latest updates, which you should do for almost all troubleshooting. Next, you should attempt a clean install of the Intel graphics drivers. Intel and this website offer generic Intel iGPU drivers, while your motherboard manufacturer’s website probably offers custom drivers.
If that doesn’t work, Intel also says to disable hardware acceleration in the browser that’s having issues. In Chrome, this is under Settings > System, while Edge users will find it under Settings > System and performance. If your system or browser is installed on a hard drive, switching to an SSD can also help, but it would be a drastic and potentially expensive step.